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You will receive an order confirmation & receipt once the order is processed.  Orders will be shipped the following business day.

When you order from a country within the EU no other fees are added. However, when you order from a country outside of the EU, you will be responsible for the local VAT and customs.

Proof of purchase must be submitted and the product packaging fully intact for a return.

Due to hygiene and sanitary reasons, in-ear models can't be returned once the package seal is broken.

The buyer is responsible for shipping costs related to a return to EOZ.

The original EOZ product you have purchased is covered by a warranty of 12 months. The warranty period begins on the date of purchase of brand new, unused products by the first end user. Your earphones are protected against all manufacturing defects for 12 months from the date of purchase. The 12 month warranty does not cover defects or damages due to: mistreatment, misuse, theft, loss, water or fire.

Please retain your sales receipt or order confirmation as proof of purchase. Proof of purchase must state the date of purchase and name of the product. Upon expiration of the 12 month warranty period, we can no longer provide any repairs/replacements.

Go into your Bluetooth function through your device's Settings. Turn Bluetooth on. If Bluetooth is already on, be sure to “refresh” by turning the Bluetooth off and then back on again. Hold the middle button of the earphones for 5-8 seconds. The first blue flash means that your earphones are now turned on. DO NOT LET GO and KEEP PRESSING the button. You will then see the red flash - this means the earphones are now ready to pair with your device. In your Bluetooth settings, you will see "EOZ ONE" listed - click connect. Once connected, the earphones will flash blue every 8 seconds or so. You can now use your earphones! To turn off your earphones, hold the middle button for 7 seconds or so. It will flash blue, this means the earphones are now turned off.

Press and hold the middle button on the remote for 3 seconds (blue light will blink when turning on).

Battery life status will be indicated on your smartphone for iOS. For Android, please download a Bluetooth battery app on the Google Play Store. A flashing red light indicates that your battery is low.

To charge, connect your earphones to the micro USB charger. A solid red light indicates they are charging. A blue light indicates that they are fully charged and now ready for use. The earphones will turn off automatically after 10 minutes if it is not paired.

Click and hold the button labeled (+) on the remote for 2 seconds to go to the next song. Click and hold the button labeled (-) on the remote for 2 seconds to go to the last song.

1. Open the EOZ air case
-> The blue LED will indicate the amount of battery left in the case

2. Remove the EOZ air from the Charging case

-> The EOZ AIR will now be in pairing mode.
3. Open the Bluetooth settings on your phone and start pairing

-> You will ear a "connected" on each of the buds once the EOZ Air are paired to your phone

See video below for instructions (subtitles available in English, Korean, Japanese & Simplified Chinese) :

To turn on your EOZ air, you can either:
-> Take them off the charging case
Or
-> Long press on both buds for 3 seconds

And To turn off your EOZ air, you can either:
-> Put them back in the charging case
Or
-> Long press on either buds for 3 seconds

See video below for instructions (subtitles available in English, Korean, Japanese & Simplified Chinese) :

Play pause : 1 short press on the center of either the right or left bud

Previous / Next track : two taps on the left bud for the previous song, two taps on the right bud for the next song

Receive / Hang up calls: One tap on either left or right but to answer call and hang up

Google assistant, Siri: 3 taps on either the left or right ear bud.

Turn on: Long press in the center of each of the buds for 3s

Turn off: long press on the center of the left bud for 3s

Enter in Pairing mode: Long press on the center of each of the buds for 5s.

If you are having difficulties mastering your touch pannel on the normal way, which is hitting it in the exact spot, you can also touch the whole surface  of the bud with your whole finger so you can't miss it

This procedure will reset and repair buds with each other. If that doesn't work, please try the "How-to Hard reset and (Re)-Pair both earbuds with each other" procedure.

1. Make sure to unpair and delete your EOZ AIR with ALL your Bluetooth device

2. Turn off your EOZ air by a long press on the center of each of the buds for 3 seconds

3. long press in the center of each of the buds for 15 seconds, until you see the blue led blinking 3 times twice.

4. long press 5 seconds on each of the buds, and then press quickly 4 times on each of the buds, your earbuds should now be reset.

See video below for instructions (subtitles available in English, Korean, Japanese & Simplified Chinese) :

1. Make sure that the Bluetooth on the former devise is off

2. Remove the EOZ air from the hook

3. The EOZ AIR will now be in pairing mode.

4. Open the Bluetooth settings on your phone and start pairing.

5. You will hear a "connected" on each of the buds once the EOZ Air are paired to your phone

See video below for instructions (subtitles available in English, Korean, Japanese & Simplified Chinese) :

"Pairing" ->Your EOZ AIR are looking for Bluetooth device to pair with

"Connected"  ->Your EOZ AIR  are connected to each other  and / or your Bluetooth device

"Low battery" -> Your EOZ AIR have 10% or less battery

1) Pull out the right earbud off the charging case and leave the left one inside

2)  turn it off by pressing 3 seconds on the touch panel

3)Then, long press 5s on the touch panel until you see a white / blue LED blinking. 

-> It's now on and pairing mode.

4) Go to your bluetooth available devices and select the EOZ Air

-> Your right earbud should now be paired to your phone

When you want to use both buds together again just put back the right earbud inside the case and take both of the earbuds out of the case both earbuds should now pair back to your phone

See video below for instructions (subtitles available in English, Korean, Japanese & Simplified Chinese) :

It's all about finding the right spot.

See video below for instructions (subtitles available in English, Korean, Japanese & Simplified Chinese) :

When the charging pins are dirty, connection between the charging case and the buds could be compromised. Please follow the steps described in the video below to clean your EOZ Air and ensure a good experience.

See video below for instructions (subtitles available in English, Korean, Japanese & Simplified Chinese) :