I need help with:

GENERAL INQUIRY

shipping / delivery / other

FAQ Arc

FAQ One

FAQ AIR

When will my product be delivered?

You will receive an order confirmation & receipt once the order is processed.  Because of COVID19, shipping is taking longer than usual and your product should be delivered within 15 working days, starting from the shipping date.

Who pays for customs and VAT?

When you order from a country within the EU no other fees are added. However, when you order from a country outside of the EU, you will be responsible for the local VAT and customs.

What is your return policy?

Proof of purchase must be submitted and the product packaging fully intact for a return.

Due to hygiene and sanitary reasons, in-ear models can't be returned once the package seal is broken.

The buyer is responsible for shipping costs related to a return to EOZ.

How long is the warranty valid?

The original EOZ product you have purchased is covered by a warranty of 12 months. The warranty period begins on the date of purchase of brand new, unused products by the first end user. Your earphones are protected against all manufacturing defects for 12 months from the date of purchase. The 12 month warranty does not cover defects or damages due to: mistreatment, misuse, theft, loss, water or fire.

 

Please retain your sales receipt or order confirmation as proof of purchase. Proof of purchase must state the date of purchase and name of the product. Upon expiration of the 12 month warranty period, we can no longer provide any repairs/replacements.

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